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Refund policy

Returns Policy

Last updated May 2025

🔁 Returns Made Easy

If you’re not completely enchanted with your Melos, we gladly accept returns, store credit, or exchanges on eligible items within 30 days of delivery.

To start a return:
Just pop a note in your return package with the following:

  • Your name & order number

  • What you’re returning

  • Whether you'd like a return, exchange, or store credit

For exchanges:
List up to three replacement options (style, color, and size), and we’ll do our best based on availability.

Return Address:
Melodia Designs – Exchange
2494 Haller St.
San Diego, CA 92104
United States

✅ What Can Be Returned?

To be eligible for a return, items must be:

  • Unworn and unwashed
  • Free of damage, perfume, or alterations
  • Have all original tags and accessories attached
  • Returned within 30 days of delivery
  • Accompanied by proof of purchase

🚫 What Can’t Be Returned?

  • Final Sale or discounted items (unless purchased with a full-price coupon)
  • Gift cards
  • Undergarments
  • Custom or personalized items
  • International orders (exchanges not accepted at this time)

💳 Refunds

Once your return is received and inspected, we’ll notify you if your refund is approved. If approved:

  • Refunds are issued to the original payment method
  • May take up to 10 business days to appear, depending on your bank

If it’s been more than 15 business days and you haven’t received your refund, please email us.

🔄 Exchanges

The fastest way to exchange is to return your original item and place a new order. For direct exchanges, include up to three replacement preferences (style, size, color) and we’ll fulfill based on availability.

📦 Return Shipping Costs

Return shipping is the responsibility of the customer. For domestic exchanges, include:

  • $10.00 cash or money order for the first item
  • +$3.00 for each additional item

We cannot accept personal checks.

🧾 Promotions & Adjustments

If your return drops your order below a promotional threshold (e.g., free shipping or multi-style discount), your refund or store credit will be adjusted accordingly.

🌍 International Orders

International returns and exchanges are not accepted at this time. Recipients are responsible for all duties, customs fees, and import charges.

We do not mark parcels as “gifts” to avoid customs fees. If an international parcel is refused or abandoned, Melodia Designs cannot issue a refund.

European Union Customers

If your order is delivered to a country within the European Union, you may have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, subject to applicable consumer protection laws.

To exercise your right of withdrawal, please submit a cancellation or return request through your customer account or contact us at support@melodiadesigns.com within the applicable withdrawal period.

Items must be returned in their original condition, unworn, unused, and with all original packaging and tags attached.

Refunds will be processed in accordance with applicable laws and our standard return procedures once the returned items have been received and inspected.

EU customers may submit return or cancellation requests through their customer account after signing in.

❓ Still Have Questions?

We’re here for you. Reach out anytime: