We’ve got you covered. From earning points to redeeming perks, everything you need to know is detailed in our Melos Loyalty Program Guide.

Join the circle, earn rewards, and celebrate your style—every step of the way.

Ambassador codes are redeemable once per calendar year. They reset each January, so if it’s not working, you may have already used it this year.

Most of our garments can be machine-washed cold and hung to dry.

Specialty fabrics like Faux Assuit are best hand-washed or dry cleaned.

Treat them with love, and they’ll move with you for years to come.

Yes! You’ll find fit notes on every product page. Need help? You we also have a sizing guide here. Reach out—we’re happy to guide you.

No worries—we’re here to help! You can review our Returns & Exchanges Policy for full details and next steps.

We typically ship within 24 hours of receiving payment. During busy periods, it may take 2–3 business days. We appreciate your patience—your piece is worth the wait.

Orders placed Friday–Sunday are processed on Monday.

We take weekends to rest, refuel, and return with care.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We currently accept Visa, Mastercard, American Express, Discover, and PayPal.

We love that you loved it. While we occasionally phase out styles to make room for new ones, we do offer Limited Edition re-releases of fan-favorite classics—just for our email circle. Sign up to our newsletter & be the first to know.