Shipping & Returns | Melodia Designs Customer Support

📦 Shipping & Returns

Last updated May 2025

At Melodia Designs, we want you to feel completely at ease with your purchase. If something isn’t quite right, we’re here to help—with clarity, care, and a smooth return process.

🔄 Returns & Exchanges

If you’re not completely enchanted with your Melos, we gladly accept returns, store credit, or exchanges on eligible items within 30 days of delivery.

To start a return:
Just pop a note in your return package with the following:

Your name & order number
What you’re returning
Whether you'd like a return, exchange, or store credit

For exchanges:
List up to three replacement options (style, color, and size), and we’ll do our best based on availability.

🧼 Return Guidelines

Items must be:

Unworn, unwashed, and unaltered
In original condition with all tags and accessories attached
Postmarked within 30 days of delivery

🚫 Not Eligible for Return

Final Sale or discounted items (unless purchased with a full-price coupon code)
Undergarments
International orders
Items showing wear, damage, or signs of alteration

💸 Refunds

Processed within 2–3 business days of receiving your return
Credited back to your original payment method
If that’s not possible, we’ll issue store credit

📬 Return Shipping Costs

Return shipping is the customer’s responsibility
For domestic exchanges, please include:
- $10.00 (cash or money order) for the first item
- $3.00 for each additional item
- No personal checks, please

Return address:
Melodia Designs – Exchange
2494 Haller St.
San Diego, CA 92104
USA

🧾 Promotion Adjustments

If your return causes your original order to fall below the minimum threshold for a promotion (e.g., free shipping or multi-style discounts), your refund or credit will be adjusted accordingly.