Privacy Policy

Updated May 2025

At Melodia Designs, your privacy isn’t just protected—it’s cherished. We value the trust you place in us, and we’re committed to safeguarding your personal information with care, intention, and integrity.

This policy outlines how we collect, use, and protect your information when you interact with our website and services.

💫 What We Collect

When you shop with us or connect through our forms, we may collect:

Your name, email address, shipping & billing address
Payment details (processed securely via Shopify or other trusted platforms)
Order history & customer notes
IP address, browser details, and device type (to help us improve your experience)
Text message or email preferences
Any messages you send to our support team

We only collect the information needed to fulfill your order, provide support, or enhance your experience with us.

🤝 How We Use It

We use your information to:

Process and ship your orders
Respond to your questions or customer service requests
Send order updates, restocks, and promotions (only if you opt in)
Improve site functionality and personalize your experience
Comply with legal obligations

We will never sell or rent your personal data to third parties.

🛠 Sharing with Trusted Partners

To deliver the best experience possible, we work with trusted service providers—like Shopify, email/text platforms, and shipping carriers. These partners help us process orders, manage communications, and optimize your shopping experience.

All third-party partners are required to treat your data with confidentiality and care.

📲 SMS / Text Messaging

By opting into SMS updates (during checkout or through a form), you consent to receive messages related to your orders, reminders, and special offers.

Consent is not a condition of purchase
You can opt out at any time by replying “STOP”
Standard message/data rates may apply

🍪 Cookies & Analytics

We use cookies and third-party tracking tools to:

Remember your site preferences
Analyze website traffic and usage
Display personalized promotions and advertising

We may use services like Google Analytics or Meta (Facebook/Instagram) Pixel to enhance your experience. You may disable cookies in your browser settings at any time.

🛡️ Your Privacy Rights

Depending on your location, you may have the right to:

Access or request a copy of your personal data
Update or correct information
Request deletion of your information
Opt out of marketing communications

To exercise any of these rights, contact us at service@melodiadesigns.com.

📍 California residents may be entitled to additional protections under the CCPA.
🇪🇺 EU/UK residents’ rights are protected under the GDPR.

🔄 Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted here. Please check back occasionally to stay informed.

✨ Let’s Stay Connected

Have questions or concerns?
We’re always here to help—email us at service@melodiadesigns.com and we’ll get back to you within 24–48 hours, often sooner.

We’re honored to be part of your journey and committed to making your experience with Melodia Designs as secure, soulful, and seamless as possible.