If you’re not completely enchanted with your Melos, we offer a refund, store credit, or exchange for items returned within 30 days of delivery.
To begin the return process please print and complete the Return/Exchange form and include it with the item.
When exchanging an item, be sure to include your top three replacement choices, specifying the quantity, color, size, and style.
We will fill your exchange request according to available inventory. Items must be unworn, unwashed, with all original tags and accessories attached.
Sale, discounted, and special order items marked FINAL SALE are not eligible for a refund, exchange or store credit.
Refunds, credits, and exchanges are typically processed within three business days of receipt.
Shipping charges are NOT reimbursed for returned purchases.
If your purchase included a coupon code that activated discounts and/or free shipping as a result of the number of items purchased, those benefits are nullified if, because of your return, your order no longer meets the promotion's guidelines. Your refund/credit will be adjusted accordingly.
All Returns Must Meet the Following Requirements.
* Merchandise must be returned within 30 days of receiving your order.
* Merchandise must be unworn, unwashed, and free of any alterations or damages.
* Merchandise must have all tags, including any Melodia Designs hangtags, attached.
* All purchases of undergarments are final.
* Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
* We do not provide exchanges for International orders at this time.
* Final Sale purchases are not redeemable for any type of store credit, exchange or refund. All Sale items are FINAL SALE purchases. (This excludes full-priced items purchased with a coupon code.)
(This excludes full-priced items purchased with a coupon code.)
If any returns do not meet these requirements, we reserve the right to refuse a refund. We also reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. If you have any additional questions, please contact us at: service@melodiadesigns.com.
In case of an exchange for domestic orders, please include a returned shipping fee of $10.00 CASH or Money Order for one item and $3.00 for each additional item. Personal checks are not accepted. Send all exchanges to:
Melodia Designs
Exchange
2494 Haller St.
San Diego, CA 92104
*If you receive a damaged item please contact us for exchange instructions by email service@melodiadesigns.com or call: 619-606-8313
VIEW & PRINT EXCHANGE FORM
International Orders
*Please be aware all International orders may be subject to duties or customs charges once the parcel reaches the destination country. Any and all customs or import duties and associated fees must be paid by the recipient of the parcel. Melodia Designs has no control over these charges and cannot predict what they may be. Melodia Designs cannot be held responsible for any additional charges on your order and we will not accept a return of the order if a customer refuses to pay these charges. If a parcel is abandoned at customs by a customer Melodia Designs will not be held responsible for any loss of funds as a result of this occurrence. We cannot and will not mark international orders as a gift in order to bypass or reduce any customs fees.
We do not provide exchanges or reimburse return and/or undeliverable shipping charges for international orders at this time.
Sales Tax
We only charge sales tax on orders being shipped to California addresses. Based on Constitutional guidelines for interstate commerce, states can only require companies to collect sales tax in states where they have business operations. Sales tax will be applied at a rate of 7.75% to subtotal + S&H charges.
Forms of Payment
We proudly accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and PAYPAL.
Shipping Method and Charges
We proudly ship via USPS & UPS. Please note that UPS does NOT ship to P.O. Boxes. Please contact us if you need expedited shipping.
UPS RATES FOR MELODIA SHIPPING
Domestic
ONE DAY –
We offer UPS Next Day Air Saver – by 3:00pm or 4:30pm the next business day to commercial destinations.
- End of day for residential (8:00pm)
Customer must call for this service. Not guaranteed.
TWO DAYS –
We offer UPS 2ND Day Air – by end of the second business day.
In the 48 states
THREE DAYS –
We offer UPS 3 Day Select – by end of the third business day.
In 48 states
ONE to FIVE DAYS –
We offer UPS Ground – Day-definite delivery.
To all 50 states and Peurto Rico
International
TWO to FIVE DAYS –
We offer UPS Worldwide Expedited – Day-definite service to more than 60 countries and territories.
-2 business days to Canada
-3 business days to Mexico
-3 to 4 business days to Europe
-4 to 5 business days to Asia and Latin America
Our Shipping Policy
Our shipping policy states that we usually ship items within three business days of receiving the order, subject to availability and credit verification. However, please note that this does not mean that the delivery will be within three days. Processing of orders placed on weekends will begin on the following Monday. If the merchandise you have chosen is not currently available, we will contact you to confirm availability or offer an alternative item.
Please be aware that delivery time does not include Saturdays, Sundays, or holidays. Additionally, if a package is refused or rejected, or if delivery fails for any reason, we reserve the right to charge your credit card for outbound and inbound shipping charges, as well as any other costs incurred.
We hope that this information helps you with your purchase. Please do not hesitate to contact us with any further questions or concerns.
